On requestConversations· Customer service

Customer Support Conversation Dataset (Vietnamese & English)

Multi-turn chats between customers and support agents for e-commerce, delivery, banking and telecom, written and role-played by trained people in natural Vietnamese and English.

See pricing · from $590 Get free samples

On request: this dataset is produced to your specification after you order. Typically 2–3 weeks for 500 conversations and 5–6 weeks for 2,000.

Example record

{
  "id": "csc-000781",
  "intent": "order-not-received",
  "outcome": "resolved",
  "industry": "e-commerce",
  "language": "vi",
  "messages": [
    {
      "role": "customer",
      "text": "shop oi don hang DH-48213 cua minh 5 ngay roi chua thay giao"
    },
    {
      "role": "agent",
      "text": "Dạ em chào anh/chị ạ. Em kiểm tra thì đơn DH-48213 đang ở kho Bình Dương và bị trễ do lượng hàng tăng. Dự kiến giao trong 2 ngày tới ạ."
    },
    {
      "role": "customer",
      "text": "lâu vậy, mình cần gấp cho thứ 7"
    },
    {
      "role": "agent",
      "text": "Em rất tiếc vì sự chậm trễ. Em đã chuyển đơn sang ưu tiên giao hỏa tốc miễn phí, đơn sẽ đến trước thứ 6. Em gửi anh/chị mã giảm 30.000đ cho lần mua sau ạ."
    }
  ],
  "sentiment": [
    "negative",
    "neutral",
    "negative",
    "positive"
  ]
}

Pricing

Fixed prices for standard packages, produced to your spec. Pick a package and a license to see the exact total, or ask for a custom quote.

Packages compared
Feature	Starter	Pro	Custom
conversations	500	2,000	Any quantity
What's included	500 conversations in JSONL Intent and outcome labels Datasheet, schema, license and checksums	2,000 conversations in JSONL Everything in Starter Industries and intents chosen by you Sentiment per turn	Your quantity, annotations and deadline
Datasheet, license, checksums	Included	Included	Included
Research license	$590$1.18 / conversation	$1,790$0.90 / conversation	Quote
Commercial license	$1,790$3.58 / conversation	$5,500$2.75 / conversation	Quote
Exclusive license	$5,900$11.80 / conversation	$17,900$8.95 / conversation	Quote

How ordering works

1Choose a package and license and place your order. No payment is taken online.
2Within 48 hours our team contacts you to confirm the spec and invoices a 50% deposit.
3We produce and deliver in parts so you can review early. Typically 2–3 weeks for 500 conversations and 5–6 weeks for 2,000.
4Pay the balance and download the final dataset.

Custom quote

Need another quantity, an Enterprise license or annotations for this dataset? Available here:

Your policies and tone guide
Sentiment per turn
Escalation labels
Voice-call transcripts

Request a custom quote

1. Choose a package

Starter · 500 conversations500 conversations, reviewed by a second expertPro · 2,000 conversationsLarger set with a custom topic mix agreed with you

2. Choose a license

ResearchAcademic and personal, non-commercial use$590CommercialTrain and ship commercial models$1,790ExclusiveThe data produced for you is never licensed to anyone else$5,900

500 conversations in JSONL
Intent and outcome labels
Datasheet, schema, license and checksums
Train, fine-tune and evaluate models
Deploy trained models commercially
Keep your models if the license ends

Price per conversation: $3.58
Deposit, invoiced after you order (50%): $895
Balance on final delivery: $895
Delivery: Typically 2–3 weeks for 500 conversations and 5–6 weeks for 2,000
Total: $1,790

Order now · $1,790

No payment now: place your order and within 48 hours our team confirms the spec and invoices the deposit. Fully refundable if we cannot deliver the agreed spec.

Overview

Support chatbots in Southeast Asia must handle code-switching, teen-code abbreviations, angry customers and policies that differ by company. Real chat logs are full of personal data and rarely legal to train on.

Trained writers and former support agents role-play realistic conversations from scenarios we design with you: intents, customer personas, policies and edge cases. Each conversation is labelled with intent, outcome and quality, and contains only invented personal details.

Example records

Illustrative records in the delivered format. Request the sample pack for real records written by our experts.

Record 1 of 1 · illustrative

{
  "id": "csc-000781",
  "intent": "order-not-received",
  "outcome": "resolved",
  "industry": "e-commerce",
  "language": "vi",
  "messages": [
    {
      "role": "customer",
      "text": "shop oi don hang DH-48213 cua minh 5 ngay roi chua thay giao"
    },
    {
      "role": "agent",
      "text": "Dạ em chào anh/chị ạ. Em kiểm tra thì đơn DH-48213 đang ở kho Bình Dương và bị trễ do lượng hàng tăng. Dự kiến giao trong 2 ngày tới ạ."
    },
    {
      "role": "customer",
      "text": "lâu vậy, mình cần gấp cho thứ 7"
    },
    {
      "role": "agent",
      "text": "Em rất tiếc vì sự chậm trễ. Em đã chuyển đơn sang ưu tiên giao hỏa tốc miễn phí, đơn sẽ đến trước thứ 6. Em gửi anh/chị mã giảm 30.000đ cho lần mua sau ạ."
    }
  ],
  "sentiment": [
    "negative",
    "neutral",
    "negative",
    "positive"
  ]
}

Get a free sample pack

We email you real conversations from this dataset.

Technical specifications

Authors: Trained writers and former customer support agents
Industries: E-commerce, delivery and logistics, banking and e-wallets, telecom, travel
Language: Vietnamese, English and natural code-switching
Fields: Messages (role, text), intent, sub-intents, sentiment, outcome, policy references, quality score
Length: Typically 4–16 turns per conversation
Format: JSONL (one record per line), UTF-8; CSV on request
AI use: Written by people; screened for LLM-generated text. Any AI assistance is disclosed in the datasheet
License: Research, Commercial, Enterprise or Exclusive

Use cases

Support chatbot fine-tuning
Teach assistants your tone, policies and escalation rules with realistic multi-turn examples.
Intent and sentiment models
Labelled intents, sentiment and outcomes for classifiers and routing.
Agent assist
Train suggestion tools that draft replies for human agents.
Bot evaluation
Use conversations as scripted test scenarios for your production bot.

How this data is made

1Scenarios designed with you: intents, personas and edge cases
2Conversations role-played or written by trained people
3A reviewer checks tone, accuracy and policy compliance
4Names, phone numbers and addresses are invented, never real
5Screened for copied text and LLM-generated writing
6Intent, outcome and quality labels added per conversation
7Exported as JSONL in a chat-message format
8Datasheet and license packaged with the delivery

Read our full process

Provenance & legal

100% made by people: no scraping, no generative AI
Datasheet documenting how the data was made, checked and its limitations
Commercial license that lets you keep models trained on the data
Supports training-data documentation under the EU AI Act

Licensing options

Dataset-specific notes

Names, phone numbers, order IDs and addresses are invented; no real chat logs are used.
Your policies and tone guide can be applied under NDA, with the result licensed exclusively to you.
Difficult cases (angry customers, fraud attempts, out-of-scope requests) are included on purpose.

Delivery format

One JSON record per line, with the fields shown in the example records above and a SCHEMA.md describing each one.

Each delivery contains:

customer-support-conversations-v1/
├── data/conversations.jsonl
├── data/sample.jsonl
├── SCHEMA.md
├── DATASHEET.md
├── LICENSE.pdf
└── checksums.sha256

Frequently asked questions

Are these real customer chats?

No. They are role-played or written from scenarios, so they contain no real personal data and are safe to train on.

Can you follow our company's policies?

Yes. Share your policies and tone guide under NDA; those conversations are licensed exclusively to you.

Do you cover informal Vietnamese?

Yes. Customers write the way people really chat: no diacritics, abbreviations, emoji and mixed Vietnamese–English.

How does ordering and payment work?

Create a free account and place your order on this page; nothing is charged online. Our team contacts you to confirm the spec and invoices a 50% deposit, with the balance due on final delivery. The deposit is refunded in full if we cannot deliver the agreed spec.

What is the difference between non-exclusive and Exclusive?

With Research or Commercial we may license the conversations produced for your order to other buyers later. With Exclusive they are never licensed to anyone else or added to our catalog.

Can I order a different quantity or extra annotations?

Yes. Request a custom quote with the quantity, annotations and deadline you need. Prices per record fall as quantity grows.

Need a variation?

Different topics, languages, difficulty, quantity or labels? Describe it and we reply within 48 hours with matching samples and a quote.

Request a quote

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